Show Rooming Is Our Fault

Show Rooming Is Our Fault

Target got all a tither last week firing off letters to their suppliers demanding they either reduce their costs or focus on giving Target more unique and exclusive products to sell in their stores.

Problem is that folks go to Target, look at a product, touch it, hold it, feel it, ask questions about it and then turn around and go online and buy the same thing cheaper from some online company that doesn’t have the costs to bear for the brick and mortar, the labor and all the rest.

They call it Show Rooming and brick and mortar retailers like Target are getting sick of it.

But Target is mad at the wrong people. It’s not the supplier that’s the problem – it’s us.

Maybe it was the way I was brought up or where I’ve worked but there’s something wrong about using one company to learn and see everything about a product and then going out and buying it online ( or anywhere else for that matter.) And it happens a lot.

There’s something wrong with walking into the local hardware store, getting that advice on which paint to use to cover paneling, spending some time at the color wheel and then saying “Thanks man!” while jumping in the car to speed off to the superstore to get the exact same paint a little cheaper.

There’s something wrong when the Veterinarian examines your dog, hands you the product she needs to stay healthy and you put it down sheepishly saying “gee I can’t get that right now” only to go on line, look for the same product and order it there for 3 bucks cheaper.

There’s something wrong with going to a car dealer, working the sales rep for 2 days, getting all the answers, taking that test drive and getting all of it down on paper to then neatly fold it, slip it into your back pocket and then shopping around with all this new knowledge to get better price from some other dealer who sells the same model car.

And it happens to you too.

It’s not real different in sales either when you spend 3 weeks educating a prospect about a solution, prepare a proposal and that prospect takes your proposal and their new education, then turns it over to a competitor and says “Beat that”. That happens, that’s life but that’s Show Rooming a Sales Rep and that ain’t right.

It’s a lot like stealing I think. For too many people it’s not a problem to take insight, or time, or commitment, or ideas only to use them against the very people and places that were so skilled or gracious in giving them to you in the first place by going somewhere else to buy.

That’s called Show Rooming and nope, even though its rampant and even a source of pride for some, I don’t like it one bit.

Till next time,

Grow The Business.

Mark

The DIFM Kid

The DIFM Kid

I gave up. January 1st was the day that I was done.

I gotta just focus on what I do well and maybe do that better.

Now I pay a 14 year old whiz kid (a friend of my son), to just do technology stuff for me now. “The DIFM Kid” (Do It For Me) is what I call him. (He is pictured here as rendered by my wife) I don’t pay him a lot. But the ROI is unbelievable.

Let him set up the Netflix on the Wii, let him set up my wife’s new Facebook Business Page, let him figure out how to connect the piano keyboard to the PC so we can record some of my son’s music. Let him figure out why the wifi sync doesn’t work or why we need two Routers now because of all the stuff using whatever it is they use.

I’m not stupid. Some people (and this is hilarious) think I might be a little on the “techie” side of the ledger. ( LOL- that’s called Acting man) but it is getting harder out there. I don’t have the time, but I have the need.

I just realized no matter how many manuals and instructions I read, or how many tutorials or videos I watch, I’m not going to get it. Or I am not going to get it done fast enough. Or sometimes I am going to make it even worse. And maybe I need to focus on what I do well already and quit wasting time on stuff I don’t.

And now word has spread about “The DIFM Kid” and me using him. Now everybody in the extended family is asking for him. He disappears on Sundays 3 towns over at brother in-law’s house to go set up a new TV or to fix a slow laptop or to connect a transmitter to an outside thermometer. There’s a darn waiting list for him and texts asking “When is “The DIFM Kid” gonna be around? ” Things are looking great for him.

There are a lot of us out there feeling that way, consumers and small businesses alike.

You don’t have to look that far to see that Do It For Me services are going to explode not just in my family but in the marketplace too. I see them every day grow stronger and stronger where I work. They’ve been around forever, but now the speed in which new becomes old, or good becomes just OK or keeping up becomes “What the hell just happened?” is accelerating at a pace where DIY ( Do It Yourself) might soon feel so yesterday.

That smacks of opportunity. Be ready- The next DIFM Kid could ( or maybe should) be you.

Till next time,

Grow The Business.

Mark

What I Learned Acting In Star Trek

What I Learned Acting In Star Trek

This last weekend we again watched the recent J.J. Abrams Star Trek film from a couple years back. Awesome movie.

I thought back to when I was an actor in Star Trek from the original series. Working with the other actors on set was life changing for me.

But let’s talk about this latest movie version of the series for a minute. It is a look back to the beginning of Star Trek – a “prequel” view at how the original characters, (i.e. the likes of Shatner, Nimoy and Deforest Kelly) all started out; how they formed their relationships and beliefs. About why and how they go about “boldly going” so to speak.

It made me think about my original days involved in Star Trek and what influence it had and has on my life today. My experience acting in Star Trek was huge. Those days on the “Trek” set shaped some very important things about me and how I act today.

Maybe you could learn from it too.

Star Trek wasn’t much of a hit when it originally aired late in the 60’s, but in syndication all through the 1970’s, it rocked.

I have 3 brothers and we were all growing up in the 70’s.

William Shatner and his crew had nothing on us; truth was, we were Star Trek.

I was Capt James T. Kirk. My first officer Spock (played by my older, sci-fi book loving, overtly logical brother Kevin), was incessantly harangued by Dr. “Bones” McCoy played by Brother Paul. Paul and Kevin kind of had that relationship off set at times, so it was a good fit. My littlest brother James played the role that offers the focal lesson for today.

James always played (he had no choice) …… “The Guard ….Who Went Bad”

You gotta have a bad guy sometimes. It makes it more fun. It gives you a purpose. It gives you a “mission”; a mission to succeed, to win and sometimes, to save the world.

Baby brother James had a rough time of it when you think about it. He always started out as part of the “crew” (which he liked) but only for a while (which he didn’t). His role, being about 7 years old, was always to guard the ship and crew as he slowly moved from room to room. (One bedroom was the “Bridge”, the other was “SickBay” and the rest of the little house was whatever dangerous planet we beamed down to).

Suddenly James (aka “The Guard…Who Went Bad”) was forced to “snap” and turn on the crew, putting our mission at risk. Racing through the house we would chase James, tackle him, and even though we had only set our phasers to “stun”, we somehow always killed him – his body blown to bits all over the living room ( somehow that was better than the “disappearing thing” that happened with the phasers on TV.) Good Times.

Gotta have a bad guy sometimes. That sticks with me. I have to have a purpose occasionally, to defeat something. My guess is you might too.

Maybe you work hard everyday to beat down this Guard Gone Bad sketchy economy thing. Maybe you strategize, work weekends and nights to knock this thing out and grow the business despite what seems like an incredibly hard mission.

Maybe you work up a sweat by3 o’clock pounding out calls and working hard to have conversations with your customers because you are fighting this Guard Gone Bad enemy that is someone’s false perception that you “can’t” do something. Take that Guard Gone Bad; don’t tell me I can’t do something.

Maybe the Guard Gone Bad for you is the competition. You won’t let “these other guys” take your market share, take your sales or take your future away from you. Nope; skip the phaser, give me the photon torpedo.

Maybe the Guard Gone Bad for you is a demon you are battling inside yourself. And it would be so easy to give up and check into Sick Bay but ain’t no way that is going to happen.

So maybe ( no assuredly), there is something good to be said about finding a foil, about finding that enemy to defeat and about creating and/or finding that Guard Gone Bad.

Thanks to my cast mates in the original series produced in Norwood, MA in late 70’s and especially to James. Sorry you got killed so many times bro, but at least it wasn’t in vain.

Till next time,

Grow The Business.

Mark

Your Favorites & Mine

Your Favorites & Mine

Happy Friday and New Year,

Here’s a quick look back at 2011.

The votes are in (ok the views). Here are the top 5 (listed 1-5) most viewed blog posts at this site in 2011; presumably your favorites. Good taste I’d say and thank you for your readership. I’ve added 5 others I’d add as my favorites.

Look around a bit. What’s the worst that can happen? Steal something shamelessly and grow the business?

Top 5 Most Read Posts (2011)

You Had Me At Hello (and then, you just let me go)

The Most Powerful Phrase In Sales

Offline, Online & Flatline

My 25 Secrets Of Selling To Small Businesses

Help For Looooonnngg Sales Cycles

My 5 Favorite Posts of 2011 (aside from above!)

Customs Fail and Redemption

Till next time,

Grow The Business.

Mark

Drug Reps Selling Differently

An article from yesterday’s Wall Street Journal very much worth the read.

Drug Reps Soften Their Sales Pitches

Interesting. A Softer sell. A different kind of sell.

And Sales are going up.

Interesting to read what happens when a sales rep becomes a resource to the physician.
Interesting to read what happens when a sales reps shifts focus on providing more help to the physician’s patients.
Interesting to read what will happen when a sales rep becomes a real help to the physician allowing her to get more time to see patients.

It’s not a stretch to replace each word physician in the bullets above with Small Business Owner or Banker or Distributor etc. And to change each word patient to customer.

Nope, not a stretch at all.

Till next time,

Grow The Business.

Mark

Embrace First

The best business advice I ever got was about 10 years ago.

She hauled me off into a side room and said “At least embrace the culture first, even for just a few minutes, before you go ahead and change it”.

Seems timely these days.

A lot of us have new responsibilities. Some even have a new job. A whole bunch of us have new customers we are calling on. And even if you don’t have any of these, it’s a new year and most of us have something or someone we are charged up to go about and change.

But here’s what you gotta know.

You have to take those “few minutes” first to embrace, to learn, to build some trust, to analyze what levers you can really leverage. Those few minutes can be literally a few minutes, but more likely it’s longer than that. It can be an hour, three days, a week, two weeks or even a couple of months. And that’s the problem some times; – we have so little patience once we’ve decided that change is needed.

But remember that that culture or department or team or customer you are trying to go change already exists. It’s a real thing. It’s not like you are starting from nothing. It likely has some people, processes or strategies that do work or are wicked smart or have already brought the effort forward from someplace that was much worse.

Ignoring that is stupid. It’s not about going slow. It’s about going smart.

So take the “few minutes” to embrace it, them or the group. Get close. Listen. Don’t’ talk. Take a few steps to the right or left and embrace again. Get close. Listen. Don’t talk. Rinse and Repeat.

And when you think those “few minutes” are up and you’ve listened enough, force yourself to add a few more.

Change is big and change is good but change works far better when you start with an embrace.

Till next time,

Grow The Business.

Mark

3 Little Words That Will Rock Your World

It’s not “I love you” cuz’ I don’t. Not really.

But no worries ( and sorry if I just rocked your world :)), those aren’t the 3 little word types I’m talking about anyway.

Actually, I’ve got 3 sets of 3 little words that are a heck of a lot better than what we usually say.

These words are perfect for pros in Sales, Marketing, Training, Leadership or just plain ol’ Life in general and should be used all day long.

So good are these 3 little words that they will Rock Your World. They will do better than that and make Glorious your entire 2012 if you chose to use them liberally.

So the question is, do you want to improve your performance, have people really love you more, crush quota or get promoted this year?

Oh Hell Yes! (Um…These are any of the 3 little words I am talking about- but I like them).

Here they are. Print these and tape this across you’re the face of your smartphone- that way I know you won’t forget them.

“What I Can”: Oh to have a dollar for every traditional phrase I hear of “there is no way” or “I can’t” or “It is not possible to hit that date” and I’d be super rich. “What I can” followed by the word “do” or “say” or “give” is so much better. Simple psychology here- focus on the positives or what is within the realm of possibility. The opposite i.e. “can’t” is an automatic tension raiser. Use “what I can” this in sales, coaching and collaboration and people, no matter what you do, will see you as someone who always says “yes!”

“What We Believe”: This is especially for you sales and marketing types. Usually we blather on about “What we have” in the realm of the products or services, or options and promotions etc. Instead of starting your sales and marketing conversations with “What we have are ____ and ____…” replace it with “What we believe is small businesses should take advantage of______ “or some phrase like that that espouses intelligence. Customers/ Prospects know your darn products (heck they went online before they called you!). What they want is advice and counsel. They want a company or a person that has an opinion, a belief. It’s less risky that way. They want to hear what you believe. Do this and you will make more sales.

“What Most People”: Throw away everything else – these are the most powerful words in sales,marketing and training. There is comfort (especially in a sketchy economy) in what other “like” people or businesses do. Just lead with these 3 words! You don’t need to explain it, tee it up or cringe before you say it. “What most people buy is the _____”. Or “What most people say is within 120 days they see great results”. You get it. But no one really says it often enough. People and businesses (especially some say, small businesses) wont’ move till they know it works and most others are doing or using it. Say it 50 times a day or more and you win!

Till next time,

Grow The Business.

Mark

Great Gifts For Sales People

4 Gifts Your Sales People Need This Year

This one is for all the sales leaders and coaches out there….

Looking for that perfect little something for your salespeople this year? Look no further. And no worries, I checked this list twice.

Hands Free Gift Cards: Instead of adding more for your sales persons’ hands to do next year; take something away. Entering orders in 7 systems, 3 tracking sheets, 2 CRM’s and the partridge in the pear tree isn’t selling. That’s called data entry. Sales people need to read and think and speak and sell and then read and think and speak and sell some more. I get the efficiency and information gathering piece and you do too. But I know there are gifts out there, be they tools or support that can take some burden off the hands. More Hands Free = More Sales.

25- $5 Expired Scratch Tickets . Ah…. the joy of wishing and praying and of hoping the luck comes in will be dashed (Holiday pun intended) when you hand over these 25 expired loser tickets. It’s one of the better gifts for sales people because even though it is downright mean, it’s a great message that that kind of good luck don’t work no more in sales. Every scratched ticket does not get you closer to a winner, that’s for sure. Same for unconscious dials & smiles! Sales is not about spraying (or scratching) and praying!

A Coaching Promise. No -, a real one! Not the same old coaching you do all the time – you know that kind right? The kind where you talk about the numbers and say cool stuff like “What are you going to do to hit those numbers?” or” “I’ve noticed a decline in your performance lately, What’s up?” conversations. Heck, Siri can coach like that. I mean a coaching promise on the “How” to hit those numbers. I mean a coaching promise that has you show, preach, teach and demonstrate how it’s done. Real Specific, Real World and Real Time means Real Sales.

A Stronger Point of View: I don’t mean yours, I mean your company’s. Selling today is less and less about discovery and digging and probing and uncovering the darn needs of a prospect. It’s more and more about being attractive. Sales people need the powerful story; the powerful differentiators and the powerful point of views that attract prospects to the sales rep and into the conversations – not push them away. Boiler Room & Glengarry Glen Ross are so 90’s – it’s 2013 and the world’s a lot smarter, a lot less trusting and just plain different now.

Till next time,

Grow The Business.

Mark.

Tebow

Tebow

I honestly don’t know much about this guy compared to my daughter (23), who would if asked say “Yes please!” and marry him by 10 am today if she could.

Oh, I do love football. But weekends are busy. I rarely carve out 4 hours in continuous chunks on Sundays and frankly the Broncos aren’t on much where I live.

But I do know it’s not how it’s supposed to work.

He’s going to get killed out there. He’s not doing it like he’s supposed to. He’s going to have to eventually get on board with the way it’s done. He’s not the future of this team. He’s not saying things like everyone else. He’s not going to win.

Except that he does. And last night, stunningly so.

So maybe it’s not about doing that thing or those things better than anyone else. Maybe it’s more about ridiculous confidence. Maybe it’s more about the power of obsessively visualizing a dream than we ever thought. Maybe its more about fearless dogged hard work and that same fearless dogged conviction about something or anything but yourself.

Look around you now.

Think hard at the people working next to you, or those lined up as applicants in the lobby of your building, or those who work in the little satellite office you’ve visited once or twice. Maybe a kind of Tebow like person is right there thinking the wrong way, saying the wrong stuff and just plain working off a whole different playbook than you and me.

Those folks may not know it yet ( or know it without a doubt), that that is not how it is supposed to work.

Maybe now though, you should hold off telling them that and just keep it to yourself.

Till next time,
Grow The Business.
Mark

Hard Work Redux

Hard Work Redux

It’s not unusual to go home now and need to study work documents, emails and Power Points all night long it seems just to be ready for work the next day. It can feel like you are studying for a final exam. And some neuroscientists say our ability to think and learn has outrun our ability to remember, execute and act upon what we know. Yep, that feels about right sometimes.

Our customers’ and prospects’ knowledge relative to us is pretty clueless – at least in spaces we need to be good at. That’s new. Used to be everyone kind of knew what we knew. Not much rocket science to understand what a business card was for, but a “landing page”? Yeah -you see.

I can’t sell my colleagues, learners or bosses on stuff and visions like I used to anymore. Now, I gotta really teach em’ first; really spend a lot of time educating before I can get anyone onboard. Nothing wrong with that. Just the way it is now. Bet it is for you too.

Hard work used to be – let’s face it, a lot below the neck. Push harder, run faster , show up more often, beat the other guy to it, keep dialing, keep smiling, drive all night, stay later, get in earlier, never give up, never take “no” for an answer, etc etc.

Now the hard work seems like it’s in your head now. Again. Like it used to be.

Know more, read more, analyze more, compare and contrast more, strategize more, think more, share your perspective and insight more, study more, research more.

Ain’t nothing wrong with that. That’s the way most of us were brought up in school.

Never thought the stuff you did in school would help you in the real world eh?

Things are different now.

Till next time,

Grow The Business.

Mark

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