It’s Better Read Than Said



It’s Better Read than Said

How many of you like pulling VM from friends or colleagues on your smart phones, home phones or work phones these days? 

That many. 

I thought so.

So cumbersome, this voice thing:  So much time wasted listening to the slog of a human voice blathering dozens of extra words around the likely simple intent of the message  added to the process of accessing, listening and remembering what was said ( or worse –lunging for a post it note to scribble it on).

It’s getting harder and harder to find the time out there to listen to the human voice share information.

Why?  Because it’s getting so much easier, faster and efficient to read it.  And type it.  And text it.   And Like it.  And Follow it.   And also to Learn and Share and Refer and Recommend.

We are information hogs, all of us now.  We can’t get enough.   We want information in huge amounts,   And we want it in a way we can save it, retrieve it and share it.    We want so much so fast, that it becomes easier to accept the inefficiency of the human voice and not want to use it or as we more increasingly feel, hear it.  

You need to understand the change here on a couple of levels.

You as a person and an employee should know:

  • When you do talk or leave a voicemail, it better be good and meaningful and compellingly vital because if it’s not- it should have just been an email or post and eyes will roll.
  • Human nature yearns for the sharing of “one to many”.   Everything you might have wanted to say to some one you can say to hundreds or thousands at the same time but without the fear of Public speaking.  That is outrageously attractive to people.  And that’s a powerful thing for your self and your career if you embrace it well.

You as a business owner should know:

  • This is Word of Mouth now.  This is where your clients rave or rage about you.  You must make it easy for your customers to pass along good things about you and your business.  One to one still works but people would much rather “tell 10 friends” except this time they can do it for real in seconds.  
  • You have to be smarter and cooler and more valuable than your website.  If talking with you takes 5 times longer than what the prospect could have gotten in 3 clicks on your website then you are not adding value where you should.  Think hard about what your voice brings to your business.  Think brand.  Think feel.  Think purpose.   Then plan and speak accordingly. 


Till next time,

Grow The Business.



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Hard Work Redux


Hard Work Redux

It’s not unusual to go home now and need to study work documents, emails and Power Points all night long it seems just to be ready for work the next day.  It can feel like you are studying for a final exam.   And some neuroscientists say our ability to think and learn has outrun our ability to remember, execute and act upon what we know.  Yep, that feels about right sometimes.

Our customers’ and prospects’ knowledge relative to us is pretty clueless – at least in spaces we need to be good at.  That’s new.  Used to be everyone kind of knew what we knew.   Not much rocket science to understand what a business card was for, but a “landing page”?  Yeah -you see. 

I can’t sell my colleagues, learners or bosses on stuff and visions like I used to anymore.  Now, I gotta really teach em’ first; really spend a lot of time educating before I can get anyone onboard.  Nothing wrong with that.  Just the way it is now.   Bet it is for you too. 

Hard work used to be – let’s face it, a lot below the neck.  Push harder, run faster , show up more often, beat the other guy to it, keep dialing, keep smiling, drive all night, stay later, get in earlier,  never give up,  never take “no” for an answer,  etc etc.

Now the hard work seems like it’s in your head now.  Again.  Like it used to be.

Know more, read more, analyze more, compare and contrast more, strategize more, think more, share your perspective and insight more, study more, research more.

Ain’t nothing wrong with that.  That’s the way most of us were brought up in school.

Never thought the stuff you did in school would help you in the real world eh? 

Things are different now. 

Till next time,

Grow The Business.


5 New Rules For Book Reading


After a recent conference meeting, I offered to send out a particular book to any sales leader who wanted one of my remaining stash.  Many folks replied requesting the book and my guess is that others used the link I provided to purchase the book at Amazon. 

Super.  I love people who read business books.  They get it.  

It was a little odd though.

Some sent notes saying things like “Please send the book and I’ll pass it on to each leader” or “I’ll send back it back when I am done with it”.  These notes are from people wanting to invest in themselves and are very well intentioned for sure.  I’m convinced though, that our “Library” experiences and our “Textbook” experiences in school have fostered the belief that all books should be treated as we once were instructed to, or as we might treat fiction books today; That books are to be read and read only; That books are to be passed around, or resold or covered in protective paper and never, ever to be written or doodled in.  

It’s time for the old rules to go.  I don’t think those beliefs suit us well when applied to essential books.  These types of books I’m talking about can change your life at work and at home.   

Here are 5 new rules to go by.

1) Never Share:

It’s yours.  You wanted this book to read.  You will, if you do it right, write in this book including in the Kindles of the world.  In a mad rush some day in the future, you’ll lunge for your bookcase because you know that there is this book or this author who has that idea  and you need to read it again to move this effort forward or make something happen.  Make sure that this book is in your bookcase or on your desk when you need it.  Recommend a book?  Yes.  Share a book?  Never. 

2) Never Borrow:

Never borrow one of these types of books from anyone.  Not your colleague, not your spouse, not your friend.  Borrow means you have to give it back.  Borrow is a complete waste of time.  Think you can read a non-fiction critical book and remember the 10 essential themes or tools it teaches?  If you can, welcome to the tiny percentage of folks with a photographic memory.  The rest of us need to skip the “borrow” approach to books.  Never borrow.  Leave that to the fiction and fun books. 


3) Always Write In and Highlight In Your Book:

Have a pencil and your favorite color highlighter in hand whenever your read one of these books.  If you are into the electronic readers be careful; you have to get the ones that easily allow you to write, highlight and retrieve (and Nook ain’t one of them).  Books are a collection of moments from great teachers, researchers and leaders and like anything else, offer some moments that are better and more striking than others.  Highlight them or write a note next to that moment.  Your books should be a complete mess of color and notes.  It makes it that much easier a year later or 10 years later, to pick up this book and find what you loved about it the first time you read it.


4) Spend Money:

Spend at least $60 of your own money every month on books.  About a $2 dollars a day on ways to be better, be happier, be smarter or be more of whatever it is you want to be.  You decide if you are worth it but if you are reading this, my guess is that you are.  


5) Re-Write the Best:

If you take the time to read these types of books (and you must), do so with a small notebook that you’ll never lose (I use a small red moleskin notebook).  When you read, there are concepts that on occasion will make your jaw drop, your eyes widen and your breath quicken as within this book and on this page, a brilliant perspective screams out to you.  These thoughts are so profound that a note or highlight just won’t do and in fact, you should carry it with you. Transfer that tremendous thought to your small notebook.  Carry it with you and look at it often. 

Till next time,

Grow The Business.