It’s their employees mostly.
I just spent three miserable days at Disney World.
I was at a Learning conference and that was great but the employees at Disney were something else.
Enough with the eye contact! I don’t know you and you don’t know me so quit looking me in the eyes all the time. Let me avert my gaze at the ground or the menu or my beloved smartphone or anywhere else I’m comfortable with. My mother used to look me in the eyes all the time – usually when I was in trouble. I spent 3 days walking around Disney wondering what the heck I did wrong.
They wouldn’t let me open my own doors (though I know exactly how to do it and have never injured myself ) and even more rudely – after I struggled to dig out cash, uncrumbling it from my pocket to hand it out as a tip, they refused to take it. How insulting and ungrateful.
Obviously there is lot of potential trouble brewing around the place too. I’ve never seen more well dressed managers and supervisors walking around always checking on things. Always ambling up, smiling and chit-chatting with the staff. Made me nervous. Must be a history of random guest chaos or something. They should just go back into their offices and only get involved when someone has a complaint, like normal bosses do.
I’m not old and hardly selfless but given the number of “Mr. McCarthy’s” and “Thank You’s” I got from the staff, I thought I was both. I am darn proud not to be a Baby Boomer ( having missed that designation by a whole year thank you very much) and frankly I gave at the office, so I’m not sure why I remind you of your dad or what you are so gushingly thankful for.
Finally, I was appalled that I never saw a Disney employee sitting down or wearing anything but a smile. Nobody had a chair whether they were behind a desk, a booth, a counter or actually anywhere. And smiling all the time? That’s just creepy. Heck, I spend most of my day sitting down and hardly ever smiling from what I’m told.
Anyway, I heard Disney was conducting some kind of session at the conference about how they train their employees (ahem.. “cast members”). It was supposed to be a “best in class” kind of session. Yeah right. Got it already. Glad I didn’t waste my time going to that one.
Till next time,
Grow The Business.