You took that call, not knowing the client was sent an email offer by marketing or what it said but you’re in Sales, so you recognized that what’s important was that there’s interest so you fueled that fire and said “Yes, we’ve had a lot of calls about this! Let me make sure I know which one you are talking about…tell me what it reads…”
You personally didn’t screw up the client’s proof or was the one who didn’t call to arrange that installation but you’re in Sales, so you knew that owning the problem was critical and called that unhappy customer back and said “I am so sorry. I own this, let me fix this problem right now…”
You knew there was a sales shortfall this month and you saw the silly contest poster to “Close the most sales over the next 24 hours!” but you’re in Sales, so you focused on solving customer problems and didn’t pitch and dump and spew and pound out phone calls just to hit that low hanging unloyal fruit opportunity and close the deal because heck, you’re not gonna leave a trail of garbage like that.
Stuff happens. And most of us; be we actual sales people, marketers, trainers, leaders or even business owners sell all day long and know nothing ever, ever goes to plan. But we’re in Sales, so we take our noble profession seriously and apply accordingly.
Till next time,
Grow The Business.