Archive for the ‘Life’ Category
I’ve said that every year I’ll republish this post on this date. How can I not? Nothing’s changed in the last 5 years except for just one thing; I feel even luckier. Happy Anniversary Susan.
The Luckiest Man In The World
I admit I’m not an expert on marriage and have the track record to prove it. But my guess is that you’ll be alright if
You marry someone who feels it is more important to be there for others who have less or are in need, than to be there for everyone.
You marry someone who works hard, never misses a day, and defines her performance only by the happiness of her customers.
You marry someone who when she first met your child of 6 years old, knelt down, looked at him eye to eye, said hello and then gave him a big hug.
You marry someone who loves with all her heart, the movies from the 30’s and 40’s because they always have happy endings.
You marry someone who cries tears of joy almost daily just upon hearing that a total stranger had a baby or if she happens to she see two toddlers walking, holding hands.
You marry someone, a single mother who from her teenage years has raised a beautiful person in her daughter with the crazy belief that “I want to raise her not to be like me”.
Susan, your daughter is just like you and it is the greatest gift you have given her. My son has known you nearly half of his life and I swear, he loves you as much as I do.
Saturday, I get to marry you.
I think we are going to be more than alright. It’s a trite statement but there is a reason someone came up with it. Now, I know.
I am the luckiest man in the world.
Till next time,
Grow The Business.
Originally published June 9th, 2009
Life got in the way of today’s post.
The beautiful lady you see here, her name is Bailey. And this picture was taken by her Dad (my brother) at the beach yesterday afternoon which is her favorite place to be.
Bailey’s struggle is becoming more than she can bear and her suffering ends today.
I see the saddened emails, texts and even tears from the aunts, uncles, nephews, nieces and friends this week who know this day is coming. Bailey has been a part of so many people for so many years.
But we can’t really imagine how hard this is for our brother James. Please know we love you and are there for you.
It’s cliche and trite to say that Bailey or any loved pet was such a good girl. But she really was. Let me share just one thing about her with you. My brother works in a pretty tough space helping young adults – many who have seen and felt suffering first hand in their young lives.
For years Bailey went to work with him every day and those young people loved her. She greeted everyone equally. She never judged or intimidated or abused these kids. She offered some normalcy, someone to hug or to touch or to just sit quietly next to.
Oh were we to be so good as she.
Till Next Time,
I sat in on a training class yesterday for a couple of hours yesterday morning. It was heartwarming. Odd word to use I know, but stay with me; it’s something you’d like to see all the time I suspect.
The class was essentially about a slew of new products and all that goes with that. The trainer was pretty smart so she let the group after about 30 minutes; take some time to dive into a catalogue she made with all the new product pictures, sizes, quantities etc.
I was in the back of the room flipping through the pages myself when I heard the first “Ooohh” and then some “Ahhh’s” and then a few “Oh my gosh(es)” . Soon the whole crew was engaged in chatter and page flipping and laughter and shouting out a bunch of “Oh look(s)!”.
I was kind of surprised and curious because this training was a lot about change and workarounds and for sure some new processes, procedures, conversions and quoting to come etc. So I asked the group what all the excitement was about.
This is the cool part; the heartwarming part.
“My customers are always asking me for this stuff…!”
“They are going to be so happy we have this now…..”
“I’m not going to have to tell them “no” or try and do some crazy outsourcing”
“Now they can get it one place, it will be so much easier for them….”
And it went on.
“They want these quantities so badly!..”
“They are going to love what we can do with these now on both sides!”
“I had a customer last week – she would have liked this so much better..”
So it was then I realized how different this moment could have been.
It could have been easily a lot of “Thank god, it’s about time I’ve got something else to sell…!” or the opposite in “Great, now I have to sell something else that’ll be added to my quota..” or “This is just more stuff we have to remember…..”
I’ve been around a while, I’ve seen all of that before and I get it.
But this was different. And it’s a testament to these folks and their leaders and their culture. And it’s a nod to the product and business leaders who author the changes. And best, the reaction bodes as promising for growing the business as anything I’ve seen. The folks in this training class have a great affinity for their customers; that is the heartwarming part. And when they see new products – their first thought is a refreshing “I’ve got something else to help these people with….”
How awesome is that?
Till next time,
Grow The Business.
Wouldn’t It Be Nice
Wouldn’t it be nice if you had a little more free time, just maybe this one Friday, to spend with your kids?
Wouldn’t it be nice if you didn’t have to worry so much about being half way through the month and the pile of bills on the desk is already 8 inches high?
Wouldn’t it be nice if you felt like you could be more confident about what people thought of you?
Wouldn’t it be nice if you didn’t have to worry about being safe or being taken advantage of by anyone?
Wouldn’t it be nice you felt like you can’t focus on the important things because you are so darn busy?
Wouldn’t it be nice to not always pray that nobody really knows just how confused you are about some things some of the time?
It sure would be.
But I’m not talking about you. I’m talking about the small business owner you. He or she is thinking these things all darn day and you can help them.
You serve these people. You help these people. You love these people.
And chances are what you do and what you have helps every one of them with all of the angst they have above.
Maybe you can help them put that best face forward to the whole world both online and off- line. Maybe you can get them more calls, more visits, more leads and more money for that stack of bills. Maybe you can take hours off their plates with your super cool products, services or widgets so they can take this afternoon with the kids. Maybe you can secure their payments or their business or their workers and lessen the worry. Maybe you can help them feel it’s OK not to quite understand digital marketing or financial products or even custom full color print because heck, you’ll teach em’.
Make no mistake. The products you are schlepping are worth nothing. They are silly, stupid and dumb. It’s what they do that matters. And further, it’s what they do emotionally that really matters.
So go out there and help these people. Make their day. Don’t talk about pricing and sizes and subscriptions and colors and shipping fees. Help them take a load off and ease a bit of their burdens.
Wouldn’t that be nice?
Till next time,
Grow The Business.
I just just landed in DC for a learning conference but Patrick our flight attendant, already taught me something awesome about using Big Data for a Wow experience